Last updated 13/06/2020
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within 14 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
Put the item securely in its original packaging. Contact us at:
Or Facebook page messages
We will arrange the pickup for you.
Provide as much information as possible before completing the return request, as the product you will return will be evaluated and verified before it is accepted for a refund.
When is return not available?
- If the refund is requested outside the specified timeframe which is 14 days from the day of receipt.
- If the product is used, damaged or not in the same condition that you received it.
- The specified categories are non-refundable, such as cosmetics, make-up, personal care tools … etc.
- Defective products covered by the manufacturer’s warranty.
- Any consumable product that was used in any way.
- Anything missing from the packaging you received including price tags, stickers, original packaging, free accessories, and accessories.
- Fragile and personal care products.
However, for defective or damaged products, please contact us to arrange a refund or exchange, provided that the item is in the same condition that you received it with the original box intact and / or the packaging intact.
What products cannot be returned?
Cosmetics and personal care
Skin care supplies
Hair care supplies
Men’s grooming supplies
Women care supplies
Dental care supplies
After receiving the return and checking the condition of your item, we will process the process. Please allow at least 14 days for your item to be processed.
If you have any questions regarding our return policy, please contact us at Return@MediMixEgypt.com