Return Policy

Last updated 13/06/2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.


RETURNS
All returns must be postmarked within 14 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.


RETURN PROCESS
Put the item securely in its original packaging. Contact us at:

Return@medimixegypt.com

Or Facebook page messages

www.facebook.com/MediMixEgypt

We will arrange the pickup for you.

NOTE

Provide as much information as possible before completing the return request, as the product you will return will be evaluated and verified before it is accepted for a refund.

When is return not available?

  1. If the refund is requested outside the specified timeframe which is 14 days from the day of receipt.
  2. If the product is used, damaged or not in the same condition that you received it.
  3. The specified categories are non-refundable, such as cosmetics, make-up, personal care tools … etc.
  4. Defective products covered by the manufacturer’s warranty.
  5. Any consumable product that was used in any way.
  6. Anything missing from the packaging you received including price tags, stickers, original packaging, free accessories, and accessories.
  7. Fragile and personal care products.

However, for defective or damaged products, please contact us to arrange a refund or exchange, provided that the item is in the same condition that you received it with the original box intact and / or the packaging intact.

What products cannot be returned?

Cosmetics and personal care

Make up

Skin care supplies

Hair care supplies

Men’s grooming supplies

Women care supplies

Dental care supplies

Bathing supplies

Home supplies

Covid-19 supplies

Child Care

Medical supplies

REFUNDS

After receiving the return and checking the condition of your item, we will process the process. Please allow at least 14 days for your item to be processed.

QUESTIONS
If you have any questions regarding our return policy, please contact us at Return@MediMixEgypt.com